Terms and Conditions
 
  • In these Terms and Conditions "we" and "us" mean Kamb Investments Pty Ltd CAN 008 904 023 ABN 89 361 635 320 Trading As Liebe and Haus - 19 Hutton Street, Osborne Park, WA 6017, and "you" means you the customer.

  • These Terms and Conditions together with your Sales Order constitute the entire Contract between you and us for the supply of products. The Contract cannot be varied unless we agree to vary it in writing or by email.

  • Liebe and Haus advises the pictures are for illustration purposes only and therefore may not reflect the correct model specified.

  • By accepting these terms and conditions you verify that all information is true and correct. Failure to do so may result in delays to your order.


Privacy Policy

  • Liebe and Haus acknowledges the importance of your personal information and that you are concerned with its collection, use and disclosure. This Privacy Policy sets out how Liebe and Haus uses and protects any information that you give to Liebe and Haus when you use this website.

  • Liebe and Haus is committed to ensuring that your privacy is protected. Any personal information collected by Liebe and Haus will only be used in accordance with this Privacy Policy.

  • Liebe and Haus may change this Privacy Policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

  • Liebe and Haus is bound by the Australian Privacy Principles as set out in the Privacy Act 1998 (Cth) which provide clear standards in relation to the protection of an individual's personal information. Further information about the APPs and the privacy laws in Australia may be obtained from the Office of Australian Information Commissioner (OAIC) at http://www.oaic.gov.au/privacy/privacy-news.

This Privacy Policy contains information about:
  • The kinds of personal information that Liebe and Haus collects;
  • How Liebe and Haus collects and holds personal information;
  • The purposes for which Liebe and Haus collects, holds, uses and discloses personal information;
  • How and when Liebe and Haus may disclose personal information;
  • How you may access your personal information and correct that personal information;
  • Disclosure of personal information to overseas recipients;
  • Significant handling practices used by Liebe and Haus; and
  • How you may complain about a breach of the Australian Privacy Principles by Liebe and Haus and how Liebe and Haus will deal with such a complaint.

1. The kinds of personal information that Liebe and Haus collects.

In the process of conducting its business, Liebe and Haus may collect a wide range of personal information, including but not limited to:

Your name;
Your address;
Your date of birth;
Your telephone number(s);
Your email address;
Payment information and
Transaction information.

2. How Liebe and Haus collects and holds personal information

Liebe and Haus collects personal information in several ways, including:

When you order products and services (i.e. extended warranties) from Liebe and Haus, either online, in-store or over the telephone;
When you pay for goods by cheque;
When you subscribe to the Liebe and Haus mailing list;
When you enter competitions or promotions run by Liebe and Haus;
When you provide Liebe and Haus with your details for customer care purposes;
When you submit an enquiry or quote using this website;
When you publicly comment about Liebe and Haus on social media sites (for example so that Liebe and Haus support staff can answer questions about its products).

We and our third party service providers take all necessary steps to destroy or permanently de-identify your personal information where it is no longer required and to protect your personal information from loss, misuse and interference and from unauthorised access, modification or disclosure.

If you are accessing products and services via this website, Liebe and Haus may use technology to collect information as to your activities, including:

Cookies;
The IP address of your computer (or other devices);
Your web browsing history on this website; and
Transactional data including your payment histories.
Generally Liebe and Haus does not collect “sensitive information” (such as information about ethnic origin, religious orpolitical views, health information etc.) from you.

Liebe and Haus uses traffic log cookies to identify which pages are being used. This helps Liebe and Haus analyse data about web page traffic and improve this website in order to tailor it to its customers’ needs. Liebe and Haus only use this information for statistical analysis purposes and the data is subsequently removed from the system once it is no longer required.

The following Google Analytics features are implemented on this website:

“Demographics & Interest Reports” : this feature allows Liebe and Haus to better understand who its users are for users that have demographics associated with them. Liebe and Haus and Liebe and Haus agencies use first-party cookies (such as the Google Analytics cookie) or other first-party identifiers to collect website user information for the purposes of analysing website traffic and visitor behaviour.
“Remarketing with Google Analytics” : this feature allows Google to show you advertisements based on your previous visits to this website.
Users of this website can opt-out of the above Google Analytics features by visiting the Google advertising opt-out page available at http://www.google.com/policies/technologies/ads/.

For more information you may wish to visit the opt-out options currently available from Google Analytics which may be accessed at https://tools.google.com/dlpage/gaoptout/.

Liebe and Haus does not facilitate the merging of personally identifiable information with non-personally identifiable information collected through any Google advertising products or features.

Liebe and Haus is committed to ensuring that your personal information is secure. In order to prevent unauthorised access to or disclosure of your personal information, Liebe and Haus has put in place suitable physical, electronic and managerial procedures to safeguard and secure the information Liebe and Haus collect online.

3. The purpose for which Liebe and Haus collects, holds, uses and disclosures personal information.

The personal information which you provide to Liebe and Haus is used to provide goods or services to you, and in particular for the following reasons:

To keep an internal record of the transactions between Liebe and Haus and you;
To supply additional products or services which may be of assistance to you (i.e. warranty or customer care plan);
To improve Liebe and Haus products and services;
Provided that Liebe and Haus has obtained your consent to do so, to periodically email to you using the email address provided to Liebe and Haus, promotional emails about new products, special offers or other information which Liebe and Haus thinks you may find interesting;
To contact you for marketing and research purposes, by email, phone, fax or mail, from time to time. Liebe and Haus may use the information to customise this website according to your interests.

4. How and when Liebe and Haus may disclose personal information which it has collected

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

5. How you may access the personal information that Liebe and Haus holds about you, and how you may seek correction of that personal information.

You may choose to restrict the collection or use of your personal information in the following ways:

Whenever you are asked to fill in a form on this website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes; or
If you have previously agreed to Liebe and Haus using your personal information for direct marketing purposes, you may change your mind at any time by either: The “unsubscribe” function provided at the bottom of any emails previously sent to you by Liebe and Haus; or
By calling or visiting one of the Liebe and Haus Trade Displays.

Liebe and Haus will not sell, distribute or lease your personal information to third parties unless required by law to do so or with your authorisation. If you have agreed for Liebe and Haus to do so, Liebe and Haus may use your personal information to send you promotional information about third parties which you may find interesting.

Under the Data Protection Act 1998, you may request details of the personal information which Liebe and Haus holds about you. For most requests, your personal information will be provided free of charge, however Liebe and Haus may charge a reasonable fee at Liebe and Haus' absolute discretion. Any request for personal information may be made at any Liebe and Haus store or by calling one of the Trade Displays.

6. Disclosure of personal information to overseas recipients.

Liebe and Haus may need to disclose your personal information to an “Overseas Recipients” (Third party) for example a database hosted outside Australia, or where you are interacting with a web or mobile application based overseas.

Before disclosing your personal information to an “Overseas Recipient”, Liebe and Haus will take reasonable steps to ensure that the “Overseas Recipient” does not breach the Australian Privacy Principles in relation to your personal information, and must only disclose your personal information to an “Overseas Recipient” for the primary purpose for which that personal information was collected (unless an exception applies under Australian Privacy Principle 6).

The countries to which Liebe and Haus is most likely to send your personal information include the United States of America, Canada and Ireland.

7. Significant handling practices used by Liebe and Haus

This website may contain links to other websites of interest. However, once you have used these links to leave this website and access other websites, Liebe and Haus does not have any control over those other websites. Therefore, Liebe and Haus is not responsible for the protection and privacy of any personal information which you provide whilst visiting such websites and these websites are not governed by this Privacy Policy. You should exercise caution and read the privacy statements applicable to the other websites before providing your personal information to any other party.

8. How you may complain about a breach of the Australian Privacy Principles by Liebe and Haus and how Liebe and Haus will deal with such a complaint.

If you have any questions about Liebe and Haus' Privacy Policy, or have a problem or complaint on how Liebe and Haus handled your personal information, please contact Liebe and Haus as soon as possible.

Liebe and Haus' contact details are:

Liebe and Haus
19 Hutton Street, Osborne Park, WA 6017
Phone: 9200 1500
Email: sales@liebeandhaus.com.au

Liebe and Haus will try to resolve your complaint within a timely manner, and will let you know the details of the officer responsible for handling your complaint.

If Liebe and Hausis unable to resolve your complaint you will be advised to make further inquiries, or make a complaint directly with the Office of Australian Information Commissioner whose contact details are found on their website at http://www.oaic.gov.au
 
 

Refund, Return and Repair Policy:

At Liebe and Haus we want our customers to be completely satisfied with their purchase.

We therefore recommend you read our Refund, Return and Repairs Policy prior to you making a purchase from Liebe and Haus, so you are familiar with our policy on refunds, returns and repairs and your rights under the Australian Consumer Law.

We also recommend you immediately inspect any goods that we deliver to you or that you collect from a Liebe and Haus Trade Display, to ensure you are completely satisfied with the goods, including that the goods are of acceptable quality, and match the description we have provided to you.

If you have any questions about this policy, please contact our Sales Support Team.

Change of Mind

Please choose carefully as refunds are not normally provided where you have simply changed your mind, made a wrong selection or simply found the goods cheaper elsewhere. We recommend you carefully preview any orders before adding them to your shopping cart and proceeding with your order.

Consumer Guarantees and Your Rights Under the Australian Consumer Law

For further information about the Australian Consumer Law and consumer guarantees, visit www.consumerlaw.gov.au.

Goods Damaged in Transit

If any goods arrive damaged, please contact our Customer First Team as soon as possible. Liebe and Haus will arrange to have the damaged goods returned to a Liebe and Haus Trade Display and either arrange for a replacement of the goods or refund the price to you. Damaged goods must be returned in the condition received by you with all original packaging, accessories and/or manuals.

Returns and Repairs

Goods returned for repair will be assessed and/or repaired within a reasonable time. You may be provided with an indicative repair time, which time may vary due to reasons beyond ours or the repairer's reasonable control, such as part availability and incorrect fault description.

You may be required to pay labour, assessment and/or freight fees, such as where goods are assessed to have been damaged by misuse or accident, or where your rights under the Australian Consumer Law or any manufacturer's warranty do not apply. We may provide you with an indicative fee, which fee may vary due to reasons beyond our control.

Contact Us

Where you have any questions or concerns relating to your order, please immediately contact our Sales Support Team.